Which CPE, or Customer Premises Equipment should you use?
The VoIP Express service is SIP-based. Therefore, it can be configured to any SIP devices including IP phones and analogue terminal adaptors or ATA’s. There are three options for using the VoIP system:
1. Analogue Terminal Adaptor (ATA)
A customer can use this device to purchase to enable VoIP calling using a VoIP service from the standard telephone handset. An ATA connects telephone handsets to the customer’s broadband router. With correct configuration, all outgoing and incoming calls made from the customer’s existing standard telephone handsets are routed over the customer’s VoIP system.
2. IP Telephone Handset
This is voice over IP equipment that replaces the customer’s existing standard (non-IP) telephone handset. The IP phone directly connects to the customer’s broadband router and can be configured to make or receive calls through the VoIP service. This VoIP system offers a more user-friendly way to access certain call features such as voicemail, as it normally has function keys on the telephone keypad.
3. Software Phones
For those customers who do not wish to invest in an IP device, a PC-based software phone can be downloaded, often for free from different web sources and used with a VoIP headset. However, this isn’t a recommended method as there are a number of factors that could affect the call quality which are outside of Tatton Tech Broadband’s control, for example, the customer’s PC sound card quality, the PC microphone sound quality, and so on and so forth.
Tatton Tech Broadband works closely with VoIP product manufacturers in testing its service with various voice over IP equipment on the market. This helps us make sure the service is compatible and easy to configure with most of the popular IP devices. Based on the results of the testing, a list of recommended CPE devices is available. If you wish to order these devices, simply go to the VoIP product page. All hardware devices displayed on the page have been tested by Tatton Tech Broadband technical team and have passed its performance tests.
Tatton Tech Broadband technical support on the VoiP service and VoIP systems is from UK specialists who are fully trained to support any configuration problems that occur with any of its recommended CPE devices. This means you can call the Technical Support Team for assistance on configuration if they purchase the device from Tatton Tech Broadband.